Live Webinar/Face to Face
20
90 minutes
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Customer Service
Excellence in customer service is vital to retain and attract external customers, look after internal customers and grow your business. Internal and external customers will remember how you made them feel, and will either be great advocates of your business or may damage your brand or internal culture.
This fast paced interactive 90-minute course will give you the understanding, tools and techniques to further improve your customer service techniques. From managing expectations, to expert listening and questioning skills, this course is guaranteed to improve your skills in liaising with customers of all types.
Content
What do we mean by customer service?
Mapping the customer journey
The structure of the interaction
Key skills in customer service excellence
Tailored scenario practice
Outcomes
After attending this Customer Service course you will:
Create positive first impressions
Manage your conversations, written and verbal, for better outcomes
Build trust and rapport with emotional customers
Understand what best practice means in high-end retail and hospitality settings
Be able to handle problems with customers using the most effective and appropriate language
Delivery Dynamics
Presentation, practical exercises, personal action planning.
Comprehensive learning guides are provided.
Why Emailogic?
Emailogic have been designing and delivering live virtual training sessions for 15 years. Our design consultants are experts at designing short, fast-paced training sessions that tackle complex issues clearly and concisely.
Emailogic world class facilitators all:
have a minimum of 20 years global delivery experience
are actors, performers, broadcasters, coaches or MBA qualified
have worked at every level up to board
Emailogic sessions are:
highly interactive, engaging, experiential and entertaining
available in multiple languages globally across every time zone
attended by a dedicated, technical support person
Every title in our series can be licensed – we will train your trainers to deliver our training through a train the trainer workshop.
Courses can also be delivered face to face when circumstances permit. Courses can be delivered over 60 - 90 minutes.
Emailogic has worked with over 1000 organisations including:
Contact us for a demo or quote
For more information or a discussion about your specific needs contact us below or call
+44 (0) 203 154 6611